Digital Transformation – the process of using technology to evolve – is revolutionizing how companies do business. We are at the forefront of helping organizations successfully navigate the conversion. We leverage leading technologies to help our clients (and our own employee team) reimagine how they achieve organizational objectives. Through this multipart Digital Transformation series, we’re exploring the many ways embracing the concept can help businesses grow.
Earlier in this series, we investigated what Digital Transformation means. Then we dove into how we can help you further engage customers. Today, let’s look at effectively empowering employees.
Before we get started, here’s a recap of the 4 pillars of Digital Transformation:
- Engaging Customers: If we improve customer experiences, customer satisfaction, and brand image, business results will follow.
- Empowering Employees: If we empower employees through a high-performing culture and enable access to data and analytics assets, we can accelerate delivery, improve quality, and drive user adoption and satisfaction. (We’ll dive deeper here as we go along).
- Optimizing Operations: By building a better understanding of current processes –manufacturing, sales, marketing, finance, or otherwise – we can often streamline and cut costs.
- Transforming Products: Flexible, innovative organizations are better able to offer agile, adaptable products and services. Organizations can use technology to innovate on their value proposition to the market and their customers.
We’ve heard this oft-repeated saying from progressive business leaders for decades: “Our people are our greatest asset.” Indeed, what is an organization if not the collective contributions of its employees in practicing its values and fulfilling its mission? In a highly competitive market environment, good business leaders realize that creating a culture and an organization that values employees and provides them with an environment to fully utilize their skills is crucial – it leads to improved employee satisfaction and, consequently, improved business results.
As data and analytics experts, 3Cloud develops insight-driven solutions that improve business performance. One way we do that is through helping our clients empower their employees. Below are a few examples of how.
Employee Skill Mapping
Almost all organizations invest time and energy into defining job roles and responsibilities, but how many proactively manage skills development, or chart a path for personal development and career success? Tracking your employee’s skills and interests, monitoring their experiences, and cultivating their growth over time can offer huge rewards.
Data and analytics play a vital role in enabling these business priorities. At 3Cloud, we use an internally developed tool to effectively track each of our employee’s skills and interests, as well as provide standard reporting and ad-hoc analysis. To meet the needs of our clients, it is vital that we understand our collective capabilities and the individual skills on our team. Skill mapping makes that possible, while also giving us a window into market demand and potential employment gaps – insights that inform our recruiting and staff development initiatives. This also helps to align our team’s abilities, interests, and goals, with our organization’s strategy and direction, and it helps us do the same for our clients.
Employee Flight Risk
Professional development is a critical function in empowering employees. So is developing a clear and nuanced understanding of what drives them, and what factors may indicate when those valued employees (who can often be difficult to recruit and hire) might be planning to leave. The concept of preventing employee attrition is similar to that of reducing customer churn, in that we leverage data and analytics for both solutions to take preemptive action to avoid negative organizational impacts.
3Cloud can empower your HR team with analytics, allowing them to better understand where to focus their time to avoid unwanted employee attrition. Not only can this help lower turn-over rates, but it also potentially increases your workforce’s job satisfaction levels.
User Segmentation in Power BI
Our clients are adopting Microsoft Power BI in droves. We’ve found that tailoring data and analytics training to the individual needs of an organization’s user base is one of the most powerful methods of energizing and enabling employees. While a percentage of each organization’s users are in the IT department, many more sit in the business division, working in sales and marketing, operations, HR, and so on. What does it take for those individuals to be successful with Power BI?
Thriving organizations know that providing orientation and training to their end users maximizes Power BI’s benefits. While certain baseline educational assets apply to a broad majority of users, organizations have multi-faceted training needs, dictated by end user types. To that end, 3Cloud developed a tailored training curriculum customized to each client’s organizational needs. As part of each session:
- We develop a detailed understanding of our Power BI training audience.
- We leverage a brief online survey to profile the audience.
- We identify baseline skill levels, job responsibilities, and training objectives.
- And we baseline participants to ensure we emphasize particular training modules that meet their specific needs.
We Can Help
Fostering career development, managing flight risk, and offering in-depth digital technology training are just a few of the many ways 3Cloud can help you help you empower your employees, and take the next step in your organization’s digital transformation.
We leverage data to build value across organizations. Contact us today to discover the many ways we can reinvent the way you do business.
