3Cloud, LLC (hereinafter referred to as “3Cloud” “us,” “we,” “our,” or “Company”) has created this Privacy Policy to disclose how we collect, use, share, and protect information about you, as well as to inform you of privacy rights you may have and how to exercise them. 3Cloud is committed to protecting the privacy and security of your information. This Privacy Policy applies to anyone who interacts with 3Cloud through our offices, websites, products, and services (collectively, our “Services), except as excluded below.
By accessing or using our Services, you consent to the use of information that is collected, submitted, used or disclosed as described in this Privacy Policy and to the updates to these policies posted here from time to time.
This Privacy Policy applies to the personal information of users of our Services except as described below.
This Privacy Policy does not apply to information collected by or provided in connection with an individual’s current or former employment or independent contractor arrangement with 3Cloud. If you are a 3Cloud employee, independent contractor, or applicant for employment, please contact the 3Cloud human resources department for information about how 3Cloud collects, uses, processes, discloses, shares, and retains employment related information not covered by this policy.
Information collected, used, or disclosed in 3Cloud’s capacity as a service provider to its clients is governed by relevant contracts or service agreements. For questions about the collection, use, or disclosure of information where 3Cloud’s role is a service provider or processor under applicable data protection laws, you should consult the privacy policy of the organization who has contracted with 3Cloud. How that organization manages personal information is outside of the scope of this Privacy Policy.
This Privacy Policy does not apply to the practices of third parties that we do not own or control (such as third-party websites that you may access from our website(s) and/or our application(s) (collectively, “Website”), or to individuals that 3Cloud does not employ or manage. We have no control over or responsibility regarding the information collected from you by others, such as third-party websites that you access through links on our Website. Instead, such information practices are governed by those entities’ privacy policies. Please review the privacy policies of any third-party websites for information on how those entities collect and use your information.
Personal information means any information that identifies, relates to, describes, or could be reasonably associated or linked with a particular person or household. It also includes other information that may be associated with you, such as your usage data, location, preferences, or interests, if that information can be used to identify you, your household, or your device, or any other information as otherwise defined under applicable law. The types of personal information we collect about you depend on your interactions with us and are described in more detail below.
3Cloud collects the following types of information from you and other users who use our Website or Services:
By submitting your email address, or other contact information, you are providing your express written consent to receive communications from us at the email address you provided to us. You also represent and warrant that you are at least 18; you are the account holder/lawful user for the email addresses you provided, or you have authorization from the account holder to give this consent; and the email addresses you provided are accurate, and you will let us know if you release them to another person or individual.
Agreeing to these communications is not a condition of purchasing any property, goods, or services from us. These communications may include marketing messages, through the use of email, How often we send you communications will vary based on the services you request and how we provide such services. You have the right to opt-out of further communications at any time by clicking the “Unsubscribe” link on an email message.
3Cloud does not collect or process Sensitive Personal Information, as defined by the California Consumer Privacy Act (“CCPA”), in connection with the Services covered by this Privacy Policy.
We generally collect personal information for our legitimate business purposes and in relation to the Services we provide to you as follows.
1. Personal Information You Provide to Us: We collect information that you decide to share with us. For example, we collect personal information directly from you when you engage with our Services through our Website, sign up for our mailing list, contact us via email or a form on our Website, engage with us on social media, or otherwise interact with us or use our Services. At times, we may require you to provide certain information, including personal information, in order to provide you with Services you request. For instance, we may require you to provide your name and email address when you use our Services. We may also require you to provide your name, email address, or other contact information when you contact us with a question or comment. In some circumstances, we will not be able to further our relationship with you without certain personal information. We will inform you at the relevant time if this is the case.
We collect any other information or content you provide to us, such as when you provide feedback about our Services or make other submissions to us or use other features of our Services that may be offered from time to time, which may require the collection of certain personal information in order to utilize the features. Examples of user content data may include information about your opinions, feedback, preferences, and any other personal information you choose to provide in your interactions with us.
2. Personal Information We Collect Automatically: We automatically collect certain personal information when you access and use our Services. The types of information we collect may include:
3. Personal Information We Collect From Other Sources: We may collect personal information about you from other sources such as publicly available sources, and/or other external agencies, but always in accordance with the authorization procedures and privacy settings you establish with the other sources.
3Cloud may use the information it collects in a variety of ways for its business or commercial purposes, such as to:
We may disclose your personal information to third parties to help provide our Services to you. For instance, we may disclose your information with our service providers to respond to your requests or to provide customer service. We may also provide your personal information to third parties who assist us in providing certain services. For example, we may provide the information we collect from you to our cloud hosting service providers, or our payment card processing providers. We may also disclose your information to our affiliates.
We may also disclose your information for the following purposes:
We may disclose your information to the following types of entities and third parties:
Service Providers: 3Cloud may engage fulfillment companies, service providers, individuals, and agents to facilitate and help us provide our Services. Such service providers perform tasks, services, or functions on our behalf, or assist us in analyzing how our Services are used or delivered. Service providers may assist us with marketing, web hosting or development, technical support and other support services. 3Cloud reserves the right to provide personal information to such companies to the extent it may be necessary for them to provide services to or on behalf of 3Cloud. Any such companies must agree to maintain the confidentiality of any personal information we may provide to them and are contractually obligated not to disclose or use it for any other purpose. Such companies may also collect personal information directly from you in connection with providing their services, and they will have the right to provide that personal information to us. Such other companies may not use your private or personal information for purposes other than providing services through or on behalf of 3Cloud.
Law Enforcement or Other Lawful Authority: We may from time to time be required to provide information to law enforcement or other governmental authorities pursuant to a warrant, court order, or other lawful process.
Over the last 12 months, we have disclosed for a business purpose the following categories of personal information:
| Category of Information | Examples of Data Types Disclosed | Categories of Recipients |
| Identifying Information | Name, mailing address, email address, phone number, date of birth, and other identifiers. | Azure Entra ID, Microsoft Suite, Zendesk, Centilytics, Greenhouse, Sterling, Salesforce, and government entities (only where required by law) |
| Communications with Us, Preferences, and Other Information you Provide to Us | Messages, feedback, and other communications you provide directly to us. | Azure Entra ID, Microsoft Suite, Zendesk, and government entities (where required by law) |
| Usage and Technical Information | Information about your interaction with our Website and content on third-party sites or platforms, such as social networking sites (e.g. IP address; browsing history; search history; device information; information about user’s interaction with Website, such as scrolling, clicks, and mouse-overs via cookies, pixel tags, web beacons, transparent GIFs; browser information; operating system and platform; geolocation information; user content (e.g. photos, videos, audio, images, social media /online posts, first-party works). | Azure Entra ID, Microsoft Suite, Zendesk, Centilytics, LogicMonitor, Microsoft Defender, Azure Entra ID Protection, Microsoft Intune, Microsoft Purview, Microsoft Sentinel, Sterling, Salesforce, Vanta, and government entities (where required by law)Categories of Personal Information Sold or Shared |
We have not “sold” or “shared”, as those terms are defined under the CCPA, personal information (including sensitive personal information) to third parties over the last 12 months. Please note that “sale” of personal information does not include those instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business. If we sell all or part of our business, make a sale or transfer of assets, or are otherwise involved in a merger or other business transaction, we may transfer your personal information to a third party as part of that transaction. If such transaction materially affects the manner in which your personal information is processed, we will notify you of such change prior to its implementation.
Retention and Deletion of Personal Information
We will retain your personal information for as long as necessary to provide our Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected. Under applicable regulations, we will keep records containing client personal information, account opening documents, communications and anything else as required by applicable laws and regulations. We will not retain your personal information longer than reasonably necessary for the purposes for which the information was collected.
We may rectify or remove incomplete or inaccurate information, at any time and at our own discretion.
Securing Your Information
3Cloud takes the privacy and security of your information seriously, and uses reasonable, appropriate and customary procedures and technologies to help protect the confidentiality of any personal information we collect. 3Cloud employs reasonable administrative, physical, and technical safeguards to protect the information we collect, process, and store. However, no website, network, or system can be absolutely protected against intentional or malicious intrusion attempts despite taking appropriate and reasonable precautions. Furthermore, 3Cloud does not control the devices, computer or network through which you access the Website or over which you may choose to send personal information or other information to us, and therefore cannot prevent potential interceptions or compromises to your information while in transit. 3Cloud makes no guarantee as to the security, integrity or confidentiality of any information transmitted to or from us. 3Cloud is committed to safeguarding your information to the best of its ability but cannot guarantee the security of electronic communications or transmission made over the Internet.
Cookies
The Website uses cookies – small data files stored by your web browser on your device’s hard drive – to track which areas of our Website are used the most and to help us make our Website more informative and user-friendly, and other purposes as described in this Policy.
3Cloud may receive, store and use the information you enter on our Website or which is collected during your visit to our Services. Information collected via cookies or similar technologies will generally not personally identify you, but may include the date and time of your visit, pages accessed, the web browser you use, your IP address, the internet address of any website from which you linked directly to our Website and related types of information.
Our Website uses the following types of cookies:
Your Cookie Choices
You are in control of how you want to allow cookies to be used on your devices. Most internet browsers are initially set to accept cookies. You may set your browser to block or otherwise control what cookies your browser or device accepts via your settings. Additionally, you can choose to modify your settings and delete cookies that are otherwise stored on your device. Please note that, if you choose not to accept cookies, some Website features and the personalization of our Services may no longer work for you. Please consult the instructions provided by your browser or your mobile device manufacturer to determine how you can limit the placement of and/or remove cookies or other similarly used technologies.
Our Website is not currently designed to respond to “Do Not Track” signals. “Do Not Track” is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable “Do Not Track” by visiting the “Preferences” or “Settings” page of your web browser. Do Not Track is different from Global Privacy Controls (“GPC”), which may notify websites of consumers’ privacy preferences regarding the sale or sharing of Personal Information, or the use of Sensitive Personal Information.
Third parties may collect data that relates to you. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.
All of our Services, including our Website, is intended for adult audiences, and is not directed to or meant for individuals under the age of 16 (“Children”). As such, we do not knowingly collect personal information from anyone under the age of 16, and Children under 16 may not use our Website or any other Services. If you are under 16, do not attempt to register for or use any of our Services, including our Website, and do not provide us any personal information about yourself.
If you are a parent or guardian and you are aware that your child has violated this Privacy Policy and provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.
3Cloud has in place policies and procedures to facilitate the exercise of privacy rights available to California residents. If you are a California resident, California law requires us to disclose the following information with respect to our collection, use, and disclosure of personal information.
Please contact us utilizing the methods listed in the “Contact Us” Section below in relation to exercising these rights. We may ask you to provide information about yourself so that we can verify your identity as part of this process. This information may include your name, email address, and any other information necessary to reasonably verify your identity, to ensure that your information is not shared with anyone impersonating you. We may ask for additional information if we have difficulty confirming your identity. Once we have verified your identity, we will work to fulfill your request in a timely manner. Please note there may be some situations in which we are unable to fulfill your request, such as if we cannot find any information about you within our systems. Additionally, we may not be able to honor a deletion request in some situations, such as if your information is necessary to fulfill the Services you requested or meet a legal obligation. We will inform you whether we can fulfill your rights request. We will not share information or otherwise honor requests unless we can confirm the request is a “verifiable request”.
Under California law a consumer can appoint an “authorized agent” to make certain verifiable requests upon their behalf, such as the right to know what information we collect about the consumer or to request deletion of the consumer’s information. An “authorized agent” may submit a request on behalf of a California resident who has authorized the agent to act on their behalf. Because the security and privacy of your information is paramount, we will ask that you identify such persons and directly confirm that such persons are authorized to act as your agent and exercise your applicable rights under California law in such situations. This may require us to contact you directly and alert you that an individual has claimed to be your agent and is attempting to access or delete your information. We will also independently verify your identity to ensure that an unauthorized person is not attempting to impersonate you and exercise your rights without authorization. We will not share your information or honor any other requests in those situations where you cannot or do not grant permission in writing for an identified authorized agent to act on your behalf, or where we cannot independently verify your identity.
Please also note that, in many circumstances, 3Cloud is a “service provider” under the CCPA and its customers are the “businesses.” Therefore, 3Cloud customers, and not 3Cloud, determine how and why personal data submitted to the 3Cloud Service is used, either by or at the direction of such customers.
As businesses, 3Cloud’s customers are responsible for disclosing and responding to the rights of individuals with respect to their personal data and other information regarding the collection and use of that personal data in accordance with the CCPA. If we are a service provider and receive your request, we will forward your request to the appropriate business.
If you are a California resident and have any questions about this Privacy Policy, our practices, your personal information, or your rights and choices under applicable laws, please contact us at the information below.
California residents have the right to request information from a company regarding the manner in which it shares certain categories of personal information with third parties for their direct marketing purposes, in addition to the rights set forth above. We do not share personal information with third parties for their direct marketing purposes.
Please direct any questions you may have about this Privacy Policy to any one of the following:
By mail:
3Cloud Business Systems & Compliance Department
3025 Highland Pkwy, Downers Grove, IL 60515
By e-mail: [email protected]
By Phone: 888-88-AZURE
By Webform: Contact Us
3Cloud reserves the right to revise this Privacy Policy from time to time at our sole discretion. Our Website will link to our current Privacy Policy and any changes we make will be reflected in an update to our Privacy Policy and by revising the “last updated” date at the top of this Privacy Policy. You are advised to check back to this page periodically to learn of any changes made to our policies. Changes to this Privacy Policy are effective when they are posted on this page.
Individuals with disabilities who are unable to usefully access our Privacy Policy online may contact us to inquire how they can obtain a copy of our policy in another, more easily readable format.
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