Knowing who your customers are and having timely, actionable insights into how they interact with your organization is imperative to acquiring and maintaining a relationship with your customers. Dynamics 365 Customer Insights is an enterprise customer data platform that will unify, surface, and provide actionable data and analytics that can be used across the Dataverse.
In this demo heavy webinar, Azure expert Greg Frasca shows you how to unify your data using Azure Synapse and Dynamics 365 to elevate your customer-centric insights.
Topics covered in this webinar:
- Why CPD? Why Customer Insights?
- Customer Insights – Core Functionality
- Customer Expectations (Retention/Churn Risk)
- Omnichannel/360 Aspirations (Siloed Data)
- Customer Acquisition
- Ever-volving/New Data Sources
- Real-time Actionable Insights Across Platforms
Be sure to join us each week for our free webinars that happen every Tuesday at 11 AM ET. Our webinars cover a wide range of Azure topics and are presented by industry experts. Check out what webinars are coming up on our events calendar.
Need further help? Our expert team and solution offerings can help your business with any Azure product or service, including Managed Services offerings. Contact us at 888-8AZURE or [email protected].