The insurance industry standard is to leverage packaged software updated on a static, infrequent cycle of updates and connections with clients, vendors, and partners. Client historically operated with unreliable DevOps standards for their people, process, and tools, resulting in inconsistent software development processes across their various application development teams and business units. The customer also lacked a clear data and analytics strategy to support a modern data warehouse, governance, and security.

3Cloud helped the client achieve this transformation by modernizing in four key areas, all enabled by a single platform – Microsoft Azure:

• Build a next-generation API management platform between the client’s newly implemented insurance platform (Guidewire) and third-party providers
• Implement a modern DevOps framework to enable higher quality software and faster time to market
• Launch a modern data warehouse and analytics platform to consolidate data across legacy and new applications and provide insights and intelligence to business users
• Onboard 3Cloud Managed Services to provide 24/7 monitoring, incident response and request fulfillment, patching, security, and network support, satisfying support needs

With 3Cloud guiding the client’s modernization journey and successful migration from AWS to Azure, the insurance company customers gained an enhanced experience through increased speed and service excellence. By moving to Azure, the client was able to improve customer experience by decreasing processing times for policies and claims. The customer was also able to rapidly expand their business across the United States and improved cost efficiency by eliminating silos and gathering power business insights with accurate data. The initiation of the client into the world of Microsoft, opened their eyes to all they could achieve with Azure.

3Cloud continues to work with this customer. As they launched their new Azure environment, their 24/7 support needs are met by a combination of 3Cloud Managed Services and Professional Services that collaborate with the client on a regular basis to ensure incidents are reduced, performance is enhanced, and spend is optimized.