Society Insurance, a leading insurance provider, migrated from AWS to Azure to improve service excellence and speed-to-market.
The insurance industry standard is to leverage packaged software updated on a static, infrequent cycle of updates and connections with clients, vendors, and partners. Society Insurance was experiencing competitive pressure in the business insurance market. Customers were demanding both service excellence and speed-to-market. Meeting these needs would require Society to deliver real-time services on any customer device, but their existing platform wasn’t up to the task.
Society lacked a clear data and analytics strategy to support a modern data warehouse, governance, and security. In addition, they had a lack of expertise in Azure in terms of infrastructure management, budgeting and taking advantage of all the new capabilities of Azure in contrast to maintaining their previous on premise platform. Taking the most vital technical piece of their business into Azure, this inexperience posed a large risk and unpredictability.
3Cloud partnered with Society Insurance’s president, CFO, VP of IT, and Digital Transformation Program Director to understand their business challenges and future-state goals for digital transformation.
3Cloud helped the Society Insurance achieve this transformation by modernizing in four key areas, all enabled by a single platform – Microsoft Azure:
With 3Cloud guiding Society’s modernization journey into Azure, the insurance company’s customers gained an enhanced experience through increased speed and service excellence. By moving to Azure, the client was able to improve customer experience by decreasing processing times for policies and claims. Society was also able to rapidly expand their business across the United States and improve cost efficiency by eliminating silos and gathering business insights with accurate data. The initiation of the insurance company into the world of Microsoft opened their eyes to all they could achieve with Azure.
3Cloud continues to work with this Society. As they launched their new Azure environment, their 24/7 support needs are met by a combination of 3Cloud Managed Services and Professional Services that collaborate with the company on a regular basis to ensure incidents are reduced, performance is enhanced, and spend is optimized.
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